To help protect our customers and our business, JustBasket may subject orders to verification and security checks before accepting and processing them.

We reserve the right to hold an order for review, request additional verification, or refuse or cancel an order where we cannot verify the information provided or where there are reasonable concerns about the security or legitimacy of the transaction, subject to applicable law.

Where appropriate, we may contact you to request additional information to verify your order before dispatch. Failure to provide the requested information within a reasonable timeframe may result in the order being cancelled.

If an order is cancelled after payment has been authorised or collected, any refund due will be issued to the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

For security and fraud-prevention reasons, we do not disclose the specific criteria, processes, or tools used to assess orders.

By placing an order with JustBasket, you acknowledge that your order may be subject to verification and security checks before acceptance and processing, in accordance with applicable law.